Privacy Policy

Last Updated: June 2024

This Privacy Notice has been prepared by Only1 Brands Inc. This Privacy Notice sets out the manner in which Only1 Brands Inc. collects, uses, discloses and otherwise manages the personal information of our customers.

COLLECTION AND USE OF PERSONAL INFORMATION

The term “personal information” means information about an identifiable individual, including name, address, email address, and other information relating to an individual. We may collect personal information when you:

  • Purchase or return merchandise to Only1.co.
  • Purchase one of our gift cards on-line.
  • Consent to receive promotional email, SMS text messages,  and other communications.
  • Visit or register on our Website Only1.co.
  • Participate in our contests, sweepstakes or promotions.
  • Participate in one of our surveys or other customer research.
  • Apply for employment.
  • Contact or visit our online or by phone to our Customer Service Department. 

INFORMATION COLLECTED WHEN SHOPPING WITH US

If you use a credit, debit card or any other of our Only1.co online payment methods for your purchase, we collect your information to process and administer your payment. When you purchase one of our products or gift cards on-line, your name, billing address, the address for delivery, phone number, email address, credit card information, amount of the purchase, and a username and password are collected. This information is used to process and fulfill your purchase of product or gift card order.

From time to time we may supplement the personal information of our customers with information from publicly available sources, such as information to validate the accuracy of your address or other information you have provided us. This helps us maintain the accuracy of your personal information, understand and improve the nature of our products and services.

EMAIL, SMS TEXT MESSAGING AND OTHER COMMUNICATIONS

From time to time, we may collect certain personal information (such as first and last name and email address) to send you email, SMS text messages and other communications about products, jobs, services, promotions or events that may be of interest to you about Only1.co or other brands that Only1.co may offer in the USA, Canada and other international markets. We may also collect optional information such as your postal code, gender and favourite products. We use this information to tailor our communications to you.

You can opt-out of receiving promotional email from us by doing one of the following:

  • If you have received an email, you can follow the opt-out or “unsubscribe” instructions provided in your email. 
  • Contacting our Customer Service by clicking on our Contact-Us page or Call us Toll Free 1.800.517.1310.
  • If you have signed up to receive SMS text messages, you may opt out by following the opt-out instructions provided in your SMS messages.

INFORMATION COLLECTED WHEN YOU REGISTERED ONLINE

You do not have to register to visit our Website. Some of the features offered through our Website may require you to register and provide your name, address, phone number, email address, and a password that you select. Your registration information is used to provide and otherwise administer the service you requested. We may also request certain optional additional information or offer you the opportunity to participate in one of our customer surveys. If you choose to participate, we use the optional information and survey results to help us understand our customers and to tailor and enhance our product and service offerings, promotions and events. When you register, we may also provide you with an opportunity to sign-up for future promotional email, SMS text messages or other communications. 

CONTESTS, SWEEPSTAKES AND PROMOTIONS

When you enter a contest, sweepstakes or participate in a promotion, we may collect your name, address, phone number, email address, and other information you provide. We use this information to administer your participation in the contest, sweepstakes or promotion. At the time you enter the contest, sweepstakes or promotion, we may obtain your consent to send you future promotional communications. If a contest, sweepstakes or promotion is jointly sponsored by us and one or more sponsors, your personal information may be shared with such sponsors, as specified at the time of collection of your personal information. We do not control the use, disclosure or security of your personal information by other sponsors, and recommend you review their respective privacy notices or statements.

INFORMATION COLLECTED IN SURVEYS AND CUSTOMER RESEARCH

From time to time, we may offer you the opportunity to participate in one of our surveys or other customer research. The information obtained through our surveys and customer research is used in an aggregated, non-personally identifiable form. We use this information to help us understand our customers, to enhance our product and service offerings, promotions and events.

INFORMATION COLLECTED FOR EMPLOYMENT ENQUIRIES

In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.

INFORMATION COLLECTED WHEN CONTACTING OUR CUSTOMER SERVICE

When you contact our Customer Service Department, communicate with a member of management, Associate or an Affiliate otherwise contact us or one of our service providers with a comment, question or complaint, you may be asked for information that identifies you (such as your name, address and phone number) along with additional information we need to help us promptly answer your question or respond to your comment or complaint. We may also retain this information to assist you in the future and to improve our customer service, product and service offerings, and events and promotions.

INFORMATION COLLECTED ON SOCIAL MEDIA PLATFORMS

We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.

DISCLOSURE OF PERSONAL INFORMATION

We will not disclose, trade, rent, sell or otherwise transfer your personal information, without your consent, except as otherwise set out herein.

SERVICE PROVIDER ARRANGEMENTS

We may transfer (or otherwise make available) your personal information to our affiliates and other third parties who provide services on our behalf. For example, we may use service providers to authorize and process payments, host our Website, operate certain of its features, serve advertisements, send email, SMS text messages or other communications, run our contests and promotions, conduct customer research, manage and analyze data and our advertising effectiveness, and fulfill gift card orders.

Your personal information may be maintained and processed by our affiliates and other third party service providers in the US, Canada or other jurisdictions. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes.

SALE OF BUSINESS

We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part Only1 Brands Inc. or as part of a corporate reorganization or stock sale or other change in corporate control.

INFORMATION COLLECTED WHEN JUST VISITING OUR WEBSITE

In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Websites. We use this information to help us understand our Website activity and to monitor and improve our Websites.

Cookies

Our Website use a technology called “cookies”. A cookie is a tiny element of data that our Website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. We use cookies on the pages on our Website where you are prompted to log in or that are customizable. If you have registered with our Website, these cookies (1) may let us know who you are, (2) may be necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our Website in accordance with your preferences. You may set your Web browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the features of our Website.

Tracer Tags & Web Beacons

Our Websites may also use a technology called “tracer tags” or “Web Beacons”. This technology allows us to understand which pages you visit on our Website. These tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website.

Internet Advertising

We may also use third parties to serve advertisements on our Website and on other websites. These companies may use cookies, tracer tags or web beacons to report certain information about your visits to our Website and other websites (such as web pages you visit and your response to ads) in order to measure the effectiveness of our marketing campaigns and to deliver ads that are more relevant to you, both on and off our Website.

Third party links

Our Website may contain links to other sites that Only1 Brands Inc. does not own or operate. Also, links to our Website may be featured on third party websites on which we advertise. Except as provided herein, we will not provide any of your personal information to these third parties without your consent. We provide links to third party website as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy statements, notices and terms of use, which we recommend you read carefully. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat your personal information.

Protecting and securing your personal information

We have implemented measures designed to protect personal information in our custody and control, including appropriate measures to protect the safety of credit, debit card and other payment forms provide on our Only1.co website. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot ensure or warrant the security of any such information.

Your online access to certain of your personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages).

We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.

To Access and change your Personal Information

You have the right to access, update, and correct inaccuracies in your personal information. You may update your email address by going to our Website and doing the following:

  • Click on the “unsubscribe” link to delete your old email address.
  • Return to the email sign-up page and sign-up using your new address.

If you are having difficulties call us – Toll Free 1.800.517.1310.

CHANGES TO THE PRIVACY NOTICE

This Privacy Notice may be updated periodically to reflect changes to our personal information practices. The revised Privacy Notice will be posted on the Website. We strongly encourage you to please refer to this Privacy Statement often for the latest information about our personal information practices.

CONTACTING OUR CUSTOMER SERVICE PRIVACY REPRESENTATIVE

Please contact our Privacy Representative if:

  • you have any questions or comments about this Privacy Notice,
  • you wish to access, update, and/or correct inaccuracies in your personal information, or
  • you otherwise have a question or complaint about the manner in which we or our service providers treat your personal information.

You may contact our Privacy Representative by email at: 

Customerservice@only1.co or Call us Toll Free 1.800.517.1310.